4
Richmond

Had to wait even after having appointment

We are sorry Mr. Holloway that you had to wait. Some of our racks unfortunately got tied up waiting for parts. We will try to make sure that this does not happen again in the future.

- Richmond
5
Richmond

My recent visit was very good. Sean provided superb customer service. He appears to be very knowledgeable in diagnosing and recommending repairs. I will be making arrangements for an appointment soon.

We would like to Thank You for allowing us to be of service to you. Sean always tries his best to take Good Care of our customers. We look forward to being of service to you whenever you need us.

- Richmond
5
Richmond

Good job as usual. Polite and courteous reps at counter.

Thank you for allowing us to be of service to you. Please feel free to call whenever you need our service.

- Richmond
5
Richmond

Good first visit. Thourough analysis of vehicle

We always try to do a complete check over on any new vehicle that comes into our shop. This way our customers will know what condition the vehicle is in. Thank You for coming to us and allowing us to be of service to you. Please feel free to call us if and when we can be of further service to you.

- Richmond
4
Richmond

This is a follow-up review in response to a previous review and in regards to the actions taken by this company to rectify a situation with an unhappy customer. They went above and beyond to satisfy me and reimbursed me for what I believed to be an overcharge. I was tough on them because of frustration brought on by a vehicle that still didn't run after $400 worth of work...but like I said, they did the right thing and fixed the problem, and with their effort to extend such an offer convinced me that they have a high regard for customer service . Kudos to them!

4
Richmond

great job! I was impressed with information provided about my car before repairs were started. Service was great and on time.

We want to Thank You Wayne for your continued patronage to our company. We try to be sure that we pass of complete information to our customers so that they understand the repairs and services that are being done to their vehicles. Please call us when we can be of service to you.

- Richmond
5
Richmond

Va auto gives 100% to there coustemers as if they were there only one. Great job.

Thank You Dwayne, we know that a business is built on one customer at a time and we try to give 100%. We appreciate your continued patronage and hope that we can be of service to you in the future whenever you may need us.

- Richmond
5
Richmond

The work was done in a timely fashion. Very happy with my visit.

It was our pleasure to be of service to you. Please feel free to call us if we can help you in the future. Thank you for your patronage.

- Richmond
5
Glen Allen

Was done in a very timely matter & the customer was excellent.Would recommend them to everyone I know.

5
Richmond

My service was fast! Very professional!!!! I will come back again!!!

Thank you Ms. Mints for allowing us to be of service to you. Our mission is to provide professional; friendly, and timely service to all of our customers. We look forward to being of service to you again in the future.

- Richmond