The apptmt. was for 8 AM, our first car didn't get in till about 9 AM. 1 Hr. wait. There were a couple of people that came after we did and they went in ahead of our cars. Once the car got in, things started moving, The 2nd car didn't get in till a little after 10 AM. Our 2nd car had a 90,000 mile checkup and didn't get out of the shop till 11:30 AM so it was a long morning to be at the shop. 8:00 AM to 11:30 AM for a oil change only on 1 car and a 90,000 mile check up on the other.