As a young woman with minimal knowledge about cars (and who has had the nearby Jiffy Lube attempt to tell her it would be $85 for a standard oil change...), I totally trust Virginia Automotive Services to be honest. I bottomed out and thought I had damaged either my catalytic converter or muffler. They easily could've told me that it was indeed the catalytic converter for more $$$, but Richard was totally honest and helpful. They also got everything done very quickly, with time for enjoyable small talk and banter too. Highly recommend!