5
Richmond

My car definitely feels a lot more powerful. They even put a sticker on it to remind me when to come back for maintenance, which is a nice touch. The place is exceptionally clean and the staff is very hospitable. I had a great experience and will definitely be back in a few months. Thank you for taking me on as a client.

5
Richmond

First time I've visited this shop. I was able to get a next day first thing appointment for a state inspection and tire rotation. Everyone was friendly, the waiting room was nice, they were quick and did a great job. I will definitely be going back!

Nathan, Thank you for your 5-star review! We appreciate your business and we look forward to seeing you next time. The team at Virginia Automotive

- Richmond
4
Richmond

My experiences with Virginia Automotive service has been good so far, and I highly recommend their work as they don’t cut corners. They do things right the 1st time, which is greatly appreciated. The manager and staff are very accommodating and their work is reliable. I would give them 5-Stars if only they could bring the pricing down to a competitive level (overpriced). But that being said, the work is always done right, thus no surprises later down the road, which is a good thing.

5
Richmond

I was treated well and felt respected. No trying to bamboozle me.

Thank you for the 5-star review, Paul! We're delighted to hear that you felt respected during your visit. Providing transparent and honest service is a top priority for us. We look forward to serving you again in the future.

- Richmond
5
Richmond

Most HONEST repair shop I have ever used. Did no work that wasn’t needed. This vehicle was an older model and there were lots of texts, etc. concerning a couple of items to be addressed. Patience, concern for the customer, and FAIR prices were all part of their interaction with me. I appreciate Dylan so much for his desire to take excellent care of me. An incredible company and I will never use anyone but them for my auto needs….thanks to my daughter and husband who patronize them for their vehicles and insisted I do the same. One if the best decisions I ever made!

5
Richmond

Highly recommend this automotive shop. Needed to get some regular maintenance done on my vehicle, and had to wait at the shop. Work was done in a timely manner. Also, has a nice waiting area. The staff up front were super nice and friendly. I will be back!

5
Richmond

Honest, attentive, fair pricing, quick service, great follow-up. Highly recommend!

5
Richmond

Great deal

5
Richmond

Quick and fair service at VAS every time. They even write a handwritten card telling me how they appreciate my business. Great place if you’re trying to find a trustworthy mechanic near short pump / the west end.

1
Richmond

Poor management and business acumen. I was scheduled for a vehicle state inspection at 1pm on a slow day at this location. When asked over the phone if I'll be dropping off or waiting, I told them I will wait. I arrived 10 minutes early to my appointment, and I was told that the inspector just left for lunch. I ended up waiting 80 minutes for what was a 10 minute inspection job on a 1 year old vehicle. Why schedule your customers to come in and make them wait while your workers are on break? This is an outstanding example of poor customer service. I do not recommend this business.

Dear Mr. Chu, Thank you for bringing in your Jeep to us for the annual inspection. I understand your concerns and I would like to apologize for the confusion and delay. Please understand that any vehicle Virginia state safety inspection, even on newer vehicles, has to abide by the rules, regulations and inspection details that are required by law, which are managed by the Virginia State Police. Thanks again for your business and I hope you had a nice flight. Virginia Automotive Service Management

- Richmond