I was able to take my car there to have it looked at before purchasing it from an independent dealer the 19th. I was given accurate information as to what needed to be replaced. I was pleased with their service from the beginning of the telephone call until I walked out the door.
Thanks Bryan, Mike,Wayne,Joann,Marcy and the hard-working mechanics that you never see behind the bay doors fixing and repairing auto's. You guy's have earned my trust. GOD BLESS YOU ALL.
I am a loyal customer. The team at Virginia Automotive does and outstanding job. They follow up with every customer, even sent me a thank you in the mail with a coupon for next visit. They are fast on the repairs, all work on my Honda has been done on the day and time I scheduled. I have sent them a number of customers from my office. They were so pleased we now take all of our company vehicles to VAS.
My experience with Virginia Automotive Service went well. From the time you call to discuss a problem to finding the solution, the entire staff is very professional. I am satisfied with the service I received.
Services are good- but $200.00 an hour for labor- was very expensive.
Came in for a state inspection. First off, they told me they might not be able to get me in since there was only one person working and they told me they would give me a call back of they were able to get my car in. They eventually got my car in and after they told me I needed to "resurface my headlights" and change my turn light signal bulbs since they were out. I'm positive they randomly tacked on these charges because I've never had to resurface my headlights for a state inspection before, and I certainly don't recall my turn signal light being out. Don't come here if you need a state inspection.
This guys (Glen Allen location) looking for extra work and will take any chance to convince you for extra but not necessary car repair. I will not go there.
My husband and I recently had a major problem with our vehicles transmission, requiring a brand new replacement transmission. The good people at Virginia automotive went above and beyond working with our warranty company to ensure our claim was covered. Even after our car was towed and sent to the dealership to replace the transmission, (after a recall was discovered) Ed helped us file a claim to cover an extra week with our rental. We could not be more pleased with the service we have recieved each and every time we take our vehicles to this shop. We will never take our cars anywhere else. These guys go above and beyond.
Great place!! The owner is super nice and helpful. They actually show you what is wrong with your vehicle and explain the mechanics. I will be back - great prices and great customer service!