I was referred to this shop by Carmax. Moments after dropping my car off, Richard called me to give me an update. From that point on, anytime I called, Richard was my main contact and kept me informed. Every time I called, he sounded like he was in a good mood. For someone like me that doesn’t know much about car repairs, it was refreshing to have someone talk to you in a friendly and approachable manner. Sometimes l you can’t help but get the feeling that you’ve been jipped or ripped off when going to a car repair shop since you are at their mercy and feel like you have to go with what “they” say; I did not feel like this with this car shop. I would recommend based off of my customer service experience and the level of communication I received from Richard- very nice guy. And a big thanks to the team of mechanics that worked on my car too.