Virginia Automotive Reviews Glen Allen Richmond

I've been a regular at this shop since moving to the area because I needed someone specific to work on my foreign make car. I was used to paying expensive prices to fix said car and that continued at this shop, but I have since replaced it with a much older and much more affordable ride. I spent a lot of money at VA Automotive right after purchasing said new ride to make sure it was in good condition after transferring ownership (3k+ if I recall) and had them inspect it. Somehow between last year when I did those updates and it passed inspection and this year when I asked for a new inspection, there were new problems wrong and they quoted over 1600 to fix them. Since I wasn't about to pay up for a car that I've barely put new miles on, I took the rejection and got a second opinion elsewhere. This competitor quoted me under 500 to fix only some of the same issues (the others were non-issues) and get my car back on the road again. Their competitor also was nice enough to warn me of the dry rot in my tires (which I knew of already) because they were just worried for my safety, but Virginia Automotive Service didn't bring it up at all. After reading other reviews here, I can't help but to wonder if I got such a high quote just because I'm a young woman and always handled correspondence with this shop myself. Either way, this quote was way overpriced and it is disappointing to know I've been taken advantage of. I was going to bring my fiancé to start getting service here too before this happened, but he canceled his appointment immediately after hearing my quote. What a joke this place is. Edit since I can't reply to the owner: This car went through no wear over the course of the year because, like I mentioned, I barely put any new miles on it and literally drove it nowhere. It rarely leaves my driveway. Others- steer clear.

Very good service

Very nice place, took my car right in and got it inspected under an hour! thank you!

Called for a quote on thermostat replacement on a 2015 Sonata and got a really rude person on the phone that answered in a crummy tone and quoted me, "I dunno. About a million bucks?" Then eventually gave me a price about 3x what the job ended up costing at a competitor and hung up on me. Didn't rate one star because my experience had been good prior to that but the unwillingness to help and the dismissiveness has since caused me to take my business elsewhere. I guess hope you get the right person when you call?

Good customer service, they explained all the items which need to be replaced. I found the prices are a bit high but definitely much less than the dealership.

Good Job I am Happy , well Explained . Thank you.

Always great service. Very friendly staff.

The quality of work and customer service was top tier! I’m new to the area and have had the same family auto shop for years! I feel comfortable with my new one!

This is the place to go to. They are very attentive and their repairs are always high quality and very timely. they were able to replace my AC condensor, rear struts and shocks, and do an allignment, in under 4 hours. The price was fair and the quality of the work is much higher than other shops ive went to in the area. Very friendly customer service between the techs, receptionsts, all the way up to the owner.