5
Richmond

Dropped off my 56 Truck thinking it would be repaired in a timely manner. It was not! Truck sat at location almost 2 wks before being worked on and job was finished in 14 hrs. Also. Truck battery was dead and req a jump to drive home... Who does this to their customers? I was not satisfied with the way this repair was managed. Mechanic was very knowledgeable about the repair and vehicle, but was not happy with the way the process was managed. Why was I not notified that the Truck repair could not be accomplished within 3-4 days? Why was the Battery not charged up sufficiently so that I could start the vehicle to drive home? The Truck needed a Front End alignment and INITIALLY was told it would be 2 weeks aft repairs were complete. When I complained, the Shop then had the alignment done within 3 days... This was a 1-2 hr job, and I know we are all busy. But, it upsets me (again) how this job was managed. - Keeping the Truck longer than usual - The Dead Battery (no accountability) - The front end alignment scheduling after the repair. The above problems that occurred, could have been prevented which is why I am disappointed.

5
Glen Allen

Good service, great customer service, no pressure suggestion; Jared's a great addition to the team.

5
Richmond

The team here is always friendly and welcoming. They are good listeners and answer all of my questions. They are patient and kind. I have been going here for 2 years and will continue to go here. Keep up the good work!

5
Glen Allen

Very nice people! Fixed up my a/c perfectly.

5
Glen Allen

The entire team here is awesome and super helpful. Got my car in, fixed, and back to me extremely quick (we were also under a heat advisory). Will be returning in the future!!

5
Glen Allen

Outstanding service in every regard.

5
Richmond

Good people and competent service!

5
Richmond

It’s hard to find trustworthy auto repair services. I hit the jackpot with them. Fast service, fair price and friendly service. They got a loyal customer in me now. I have always serviced our cars at the dealership and this is the first time I go somewhere else. I have high expectations and they more than met them.

5
Richmond

Excellent service and friendly staff!

5
Glen Allen

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