5
Richmond

The workers were very friendly and organized. I waited in the shop while they did my oil change, and it was comfortable and clean.

5
Glen Allen

Very friendly and competent service

5
Richmond

Thank you, Jason, for taking the time to leave us a 5-star review! We really appreciate it and look forward to seeing you on your next visit. Regards, Beth and the Virginia Automotive Team

- Richmond
5
Glen Allen

Always great service and trustworthy!

5
Glen Allen

My wife and I have been using Virginia Automotive for many years. They are reliable and provide timely service. They provide recommendations on service that is needed which we would not have known about. We highly recommend them.

5
Glen Allen

I've been going to Virginia Automotive for several years and we've been bringing all of our cars they've always been reliable, and timely. They are also very good about calling and keeping me updated on changes or issues and their prices are competitive. ultimately, you can't put a price tag on trust, and that's what you get from them. You can trust them not to invent repairs not needed, or jack the price up from what was quoted.

1
Richmond

Called because they were in carmax's warranty partnership program. Told the guy I had an ac issue with my Honda civic. Scheduled a 7am drop off. Went to drop off the car and the guy at the desk told me after looking at the car that they couldn't work on it because of the kind of refrigerant...had I known this would have been an issue i.e. the guy on the phone might have mentioned it. I would have saved myself the trip...oh and the money I wasted pre Scheduling an Uber I didn't need to use was super great too...

Evan, We are very sorry that we were unable to help you with the AC on your Honda Civic. Unfortunately, your car is one the of vehicles that use a newer, less common refrigerant and requires specialized equipment to test and repair. We are unable to tell, over the phone, what type your car uses. We would have loved to work on your car and feel terrible that you left unsatisfied. We completely understand your frustration and will share your feedback with the team. Please know that we appreciate your time and would like to help you with any future services you may need. Sincerely, Beth and the Virginia Automotive Team

- Richmond
5
Glen Allen

Repeatedly satisfied here. Always an easy interaction with various service advisors and technicians. They are prompt, attentive, accurate in diagnosis and pricing.

4
Richmond

Friendly service

Lisa, Thank you for leaving us a positive review. We appreciate you allowing us the opportunity to repair your Nissan Pathfinder. Please let us know if we can help you with any other repairs or routine services. Best Regards, Beth and the Virginia Automotive Team

- Richmond
5
Richmond

Dropped my car off before work and picked it up after; services are always done in a timely manner and with the BEST customer service from all employees.

Thank you, Wendy, for your kind words and 5-star review! We are so glad we were able to take care of the vehicle maintenance on your Honda CR-V in a timely manner. Customer service is very important to us and we appreciate your loyalty. Thank you for recommending Virginia Automotive. We look forward to your next visit! All the Best, Beth and the Team

- Richmond