Richmond
Dropped off my 56 Truck thinking it would be repaired in a timely manner. It was not! Truck sat at location almost 2 wks before being worked on and job was finished in 14 hrs. Also. Truck battery was dead and req a jump to drive home... Who does this to their customers? I was not satisfied with the way this repair was managed. Mechanic was very knowledgeable about the repair and vehicle, but was not happy with the way the process was managed. Why was I not notified that the Truck repair could not be accomplished within 3-4 days? Why was the Battery not charged up sufficiently so that I could start the vehicle to drive home? The Truck needed a Front End alignment and INITIALLY was told it would be 2 weeks aft repairs were complete. When I complained, the Shop then had the alignment done within 3 days... This was a 1-2 hr job, and I know we are all busy. But, it upsets me (again) how this job was managed. - Keeping the Truck longer than usual - The Dead Battery (no accountability) - The front end alignment scheduling after the repair. The above problems that occurred, could have been prevented which is why I am disappointed.