5
Glen Allen

Brought my truck in to get a nail taken out and a plug put in... not only did they take care of the plug in under 5 minutes, but they did it for free as it was an urgent situation. I will use complete automotive for all my car needs! These guys are the best!

5
Glen Allen

Richard saved me today! I need my car for work and woke up to a dead battery this morning. My local shop couldn't see me until the afternoon and that wasn't going to work for me. Richard was very helpful and didn't hesitate to help me right away. He sent me to grab a coffee and had me all set and on my way before I could even ask for an update. I have a new local shop!

5
Glen Allen

I came to Richmond from out of state to look at a used car for my daughter. Wanted to get it looked over by a mechanic before purchase. Looked online to find a local family-owned business like my home mechanic. I hit the jackpot! They worked me in promptly, finished within the expected time frame (40 min), and allowed me to dodge a bullet! In spite of the fact that this car had new brakes, new tires and a new timing belt (sounds great, right?), they found a leaky head gasket that had been missed by the seller's mechanic, and would be a very pricey repair. Not only did Richard at VA Automotive point this out and discuss the risk involved and cost of repair, but he took the time to work up a market valuation from the NADA website and discuss the price at which this car would be a value. In addition, he pointed out a recall issue that was outstanding on the car, and printed out the recall information for me. Service was above and beyond. If I lived in Richmond, I would never take my car anywhere else! Thank you so much for making me feel right at home, like one of your favorite, long-time customers.

5
Glen Allen

I learned about this place because of the “members” program which gives you access to routine maintenance at discounted rates. Not only can they get most services done pretty quickly, but they’re always super attentive. Some mechanics will try to get you to spend as much as possible - but Virginia Automotive tells you what is essential and they give you a list of priorities so you can budget accordingly while maintaining your car in great shape! At this point, I don’t really trust any other mechanic shop because of the personalized experience I get with them.

5
Glen Allen

I came in for an inspection and had a mishap - apparently my car was in need of some love! They were very kind, got it taken care of quickly and cost effectively, and sent me on my way in a loaner as quick as possible. Loaner was free, they offered 90 day no interest financing, and let they are a CarMax Warranty guaranteed auto shop! Richard and Terry are great to work with - proud to be a return customer!

5
Richmond

Nice reasonable prices

Hi there, Paul! Thank you so much for taking the time to leave us your feedback! We keep our pricing competitive so we can offer our customers both quality service as well as affordable cost. We appreciate you stopping by and hope to see you again!

- Richmond
4
Richmond

Very helpful

Hello, Michael! Thank you so much for leaving us your thoughts on your experience with us! Having great customer service is of the utmost importance to us and we are happy that we were able to get you back on the road safely. Hope to see you again in the future!

- Richmond
5
Richmond

Excellent mechanics

5
Richmond

Highly recommended!!! They'll take good care of you.

4
Richmond

Great, honest place to take your vehicle for repairs!

thank you Shay for your review

- Richmond