I came to Richmond from out of state to look at a used car for my daughter. Wanted to get it looked over by a mechanic before purchase. Looked online to find a local family-owned business like my home mechanic. I hit the jackpot! They worked me in promptly, finished within the expected time frame (40 min), and allowed me to dodge a bullet! In spite of the fact that this car had new brakes, new tires and a new timing belt (sounds great, right?), they found a leaky head gasket that had been missed by the seller's mechanic, and would be a very pricey repair. Not only did Richard at VA Automotive point this out and discuss the risk involved and cost of repair, but he took the time to work up a market valuation from the NADA website and discuss the price at which this car would be a value. In addition, he pointed out a recall issue that was outstanding on the car, and printed out the recall information for me. Service was above and beyond. If I lived in Richmond, I would never take my car anywhere else! Thank you so much for making me feel right at home, like one of your favorite, long-time customers.