Unlike some shops, Virginia Automotive will install your parts. In this case, I brought 2 Bilstein front shocks to be installed. I was there at 8:00 and got out at 10:00, exactly the estimated time. No compaints! I have been having work done at Virginia Automotive for a number of years. I also do some work myself, such as oil changes, so I am not clueless on what good auto care should look like.