Virginia Automotive Reviews Glen Allen Richmond

My experiences with Virginia Automotive service has been good so far, and I highly recommend their work as they don’t cut corners. They do things right the 1st time, which is greatly appreciated. The manager and staff are very accommodating and their work is reliable. I would give them 5-Stars if only they could bring the pricing down to a competitive level (overpriced). But that being said, the work is always done right, thus no surprises later down the road, which is a good thing.

I was treated well and felt respected. No trying to bamboozle me.

Most HONEST repair shop I have ever used. Did no work that wasn’t needed. This vehicle was an older model and there were lots of texts, etc. concerning a couple of items to be addressed. Patience, concern for the customer, and FAIR prices were all part of their interaction with me. I appreciate Dylan so much for his desire to take excellent care of me. An incredible company and I will never use anyone but them for my auto needs….thanks to my daughter and husband who patronize them for their vehicles and insisted I do the same. One if the best decisions I ever made!

Highly recommend this automotive shop. Needed to get some regular maintenance done on my vehicle, and had to wait at the shop. Work was done in a timely manner. Also, has a nice waiting area. The staff up front were super nice and friendly. I will be back!

Honest, attentive, fair pricing, quick service, great follow-up. Highly recommend!

Great deal

Quick and fair service at VAS every time. They even write a handwritten card telling me how they appreciate my business. Great place if you’re trying to find a trustworthy mechanic near short pump / the west end.

Poor management and business acumen. I was scheduled for a vehicle state inspection at 1pm on a slow day at this location. When asked over the phone if I'll be dropping off or waiting, I told them I will wait. I arrived 10 minutes early to my appointment, and I was told that the inspector just left for lunch. I ended up waiting 80 minutes for what was a 10 minute inspection job on a 1 year old vehicle. Why schedule your customers to come in and make them wait while your workers are on break? This is an outstanding example of poor customer service. I do not recommend this business.

Virginia Automotive Services is at best lazy and/or incompetent and at worse completely dishonest. I took my vehicle for VA State Inspection. They told me my vehicle failed and wasn’t really safe to drive because of bad ball joints. They would of course fix this for $1400. Normally I might have just taken their word for it but I had just gotten my vehicle back from a garage where I had a bumper to bumper inspection done and had all mechanical issues replaced or repaired (would have had them inspect it but they are in NC). I had them put the fail sticker on and left. I contacted the mechanic who had done the bumper to bumper and repairs and he assured me that there was nothing wrong with the ball joints and suggested I take my vehicle to different inspection station. When I did it passed with no problem and no mention of the ball joints having any issues. I would avoid this place and go elsewhere to find a competent/honest shop.